@extends('tenant.layouts.supervisor') {{-- Tilte Section --}} @section('title', 'Analytics') @section('filter') mdo @endsection {{-- Style Section --}} @section('style') @endsection {{-- Content Section --}} @section('content')
Analytics

Integrate all the data and insights into your workflow to create a more comprehensive of your customers.

{{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}}
@csrf
Aggregate Ticket Resolution Time
Total Numbers Of Received Tickets
mdo
{{ $received_tickets }}
Received Tickets
mdo
{{ $voice_tickets }}
Voice Tickets
mdo
{{ $resolved_tickets }}
Resolved Tickets
mdo
{{ $sm_tickets }}
SM Tickets
mdo
{{ $chat_tickets }}
Chat Tickets
Opened And Closed Tickets
Resolved And Unresolved Tickets

Received Trend {{-- Day --}} {{-- --}} Unresolved Received

Days

Agent Statistics

{{--
--}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- @foreach ($all_agents->get() as $agent)--}} {{-- @php--}} {{-- $first_name = $agent->first_name;--}} {{-- $last_name = $agent->last_name;--}} {{-- $full_name = $first_name . ' ' . $last_name;--}} {{-- $username = $agent->username;--}} {{-- @endphp--}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- --}} {{-- @endforeach--}} {{-- --}} {{--
Agent UsernameReceived TicketsHandling TimeResolved TicketClosed TicketsAssigned Tickets
--}} {{-- --}} {{-- {{ $full_name }}--}} {{-- {{ \App\Models\Tenant\Resource::where('user_id',$agent->id)->count() }}--}} {{-- @php--}} {{-- $previousTimestamp = '00:00:00';--}} {{-- $datda = \App\Models\Tenant\Resource::where('user_id',$agent->id)->where('status','New')->get();--}} {{-- foreach ($datda as $datd)--}} {{-- {--}} {{-- $totalTime = [];--}} {{-- $previousTimestamp = null;--}} {{-- $currentId = null;--}} {{-- foreach ($datd->resourceActions as $sada)--}} {{-- {--}} {{-- $currentTimestamp = \Illuminate\Support\Carbon::parse($sada->created_at);--}} {{-- $currentId = $sada->recource_id;--}} {{-- }--}} {{-- if ($previousTimestamp !== null ) {--}} {{-- $diffInSeconds = $currentTimestamp->diffInSeconds($previousTimestamp);--}} {{-- if (!isset($totalTime[$currentId])) {--}} {{-- $totalTime[$currentId] = 0;--}} {{-- }--}} {{-- $totalTime[$currentId] += $diffInSeconds;--}} {{-- }--}} {{-- $previousTimestamp = $currentTimestamp;--}} {{-- $previousId = $currentId;--}} {{-- }--}} {{-- @endphp--}} {{-- --}} {{--{{ \Illuminate\Support\Carbon::parse($previousTimestamp)->format('H:i:s') }}--}} {{-- --}} {{-- {{ \App\Models\Tenant\Resource::where('user_id',$agent->id)->where('status','Resolved')->count() }}{{ \App\Models\Tenant\Resource::where('user_id',$agent->id)->where('status','Closed')->count() }}{{ \App\Models\Tenant\Resource::where('user_id',$agent->id)->where('status','New')->count() }}
--}} {{--
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@endsection {{-- Script Section --}} @section('script') @endsection