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Ranking for Mohammad is 2nd from 10

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Performaance Data/ Target(280)

Higher than the Target
Close to Target
lees than the Target
ORGANIZATION PRODUCTIVITY% QUALITY% C-SAT% TAGGING% TOTAL RANKING% RANK STATUS
Bigo Live 88% 90% 90% 90% 455pt Last Month : +5.5%
Performance Data
Higher than the Target
On Target
less than the Target

PRODUCTIVITY

71%

Target :75%

QUALITY

70%

Target :70%

C-SAT

90%

Target :75%

TAGGING

88%

Target :80%

AHT

00:00:03

Target :00:00:40

AVG HOLD

00:00:21

Target :00:00:20

OUTBOUND CALLS

00:00:36

Target :00:00:32

CHAT ANSWERD

00:00:20

Target :00:00:20

CHAT ANSWERD

00:00:20

Target :00:00:20

PRODUCTIVITY

71%

Target :75%

RONA

00:00:20

Target :00:00:20

RONA

00:00:20

Target :00:00:20

Real Time Monitoring (ALL)

Time Taken
Target

Disciplinary Action data

DATE TYPE SUBJECt
2023-01-8 1st Warning Performance
2023-01-8 2st Warning Performance
2023-01-8 2st Warning Performance
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