@forelse($tickets as $ticket)
@php
$colored = false;
if ($ticket->status == "New")
{
$category = $ticket->ticketCategories()->orderBy('id','desc')->first();
if ($category){
$overdue = \App\Models\Tenant\Distribution::where('category_id',$category->category_id)->first();
}
else{
$overdue = false;
}
if ($overdue){
// Retrieve the current time
$currentDateTime = \Carbon\Carbon::now();
$timestamp = $currentDateTime->timestamp;
// Calculate the due time based on the creation time of the ticket and the SLA
$created_at = \Carbon\Carbon::parse($ticket->created_at);
$dueDateTime = $created_at->addMinutes((int) $overdue->sla_per_minuets);
$timestamp2 = $dueDateTime->timestamp;
// Add minutes to the created_at time
if ($timestamp2 < $timestamp) {
$colored = true;
}else{
$colored = false;
}
}
}
@endphp
|
#{{ $ticket->id }}
|
 }})
{{ $ticket->ticketCustomer ? $ticket->ticketCustomer->display_name : '-' }}
|
{{$ticket->ticketActions()->where('department_id',"!=",0)->orderBy('id','desc')->first() ? $ticket->ticketActions()->where('department_id',"!=",0)->orderBy('id','desc')->first()->department ? $ticket->ticketActions()->where('department_id',"!=",0)->orderBy('id','desc')->first()->department->name : "-" : "-"}}
|
{{$ticket->escalation_level}}
|
@if ($ticket->ticketInfo->channel == 'Google')
 }})
@elseif ($ticket->ticketInfo->channel == 'Whatsapp')
 }})
@elseif ($ticket->ticketInfo->channel == 'Facebook')
 }})
@elseif ($ticket->ticketInfo->channel == 'Email')
 }})
@elseif ($ticket->ticketInfo->channel == 'Chat')
 }})
@elseif ($ticket->ticketInfo->channel == 'Voice')
 }})
@elseif ($ticket->ticketInfo->channel == 'Livechat')
@elseif ($ticket->ticketInfo->channel == 'Instagram')
 }})
@elseif ($ticket->ticketInfo->channel == 'Bot')
 }})
@elseif ($ticket->ticketInfo->channel == 'Api')
 }})
@else
@endif
{{ $ticket->ticketInfo->channel }}
|
{{ $ticket->ticketInfo->type }}
|
@if($ticket->ticketInfo->priority == 'High')
{{ $ticket->ticketInfo->priority }}
@elseif($ticket->ticketInfo->priority == 'Medium')
{{ $ticket->ticketInfo->priority }}
@elseif($ticket->ticketInfo->priority == 'Low')
{{ $ticket->ticketInfo->priority }}
@elseif($ticket->ticketInfo->priority == 'Critical')
{{ $ticket->ticketInfo->priority }}
@endif
|
@if($ticket->status == 'New')
{{ $ticket->status }}
@elseif($ticket->status == 'Reopen')
{{ $ticket->status }}
@elseif($ticket->status == 'Redirect')
{{ $ticket->status }}
@elseif($ticket->status == 'Resolved')
{{ $ticket->status }}
@elseif($ticket->status == 'Pending')
{{ $ticket->status }}
@elseif($ticket->status == 'Closed')
{{ $ticket->status }}
@elseif($ticket->status == 'In Progress')
{{ $ticket->status }}
@elseif($ticket->status == 'Forwarded')
{{ $ticket->status }}
@elseif($ticket->status == 'Reassigned')
{{ $ticket->status }}
@else
{{ $ticket->status }}
@endif
|
{!! $ticket->ticketInfo->countryFlag !!} {{ $ticket->ticketInfo->country }}
|
{{ \Illuminate\Support\Str::words($ticket->ticketInfo ? $ticket->ticketInfo->comment : '',4) }}
|
{{ $ticket->ticketInfo->created_at->format('M d h:i:A') }} |
@empty
| No Ticket Found |
@endforelse