@if($resource != null)
@if($resourceInfo->priority == 'High') #{{ $resourceInfo->ticket_id }} @elseif($resourceInfo->priority == 'Medium') #{{ $resourceInfo->ticket_id }} @elseif($resourceInfo->priority == 'Low') #{{ $resourceInfo->ticket_id }} @endif
{{$resourceInfo->updated_at->format('M d, y h:i:A')}}
Ticket From {{$resourceInfo->channel}} - {{$resourceInfo->type}}
{!! $resourceInfo->comment !!}
STATUS
@if($resourceInfo->ticket->status == 'New') {{ $resourceInfo->ticket->status }} @elseif($resourceInfo->ticket->status == 'Reopen') {{ $resourceInfo->ticket->status }} @elseif($resourceInfo->ticket->status == 'Redirect') {{ $resourceInfo->ticket->status }} @elseif($resourceInfo->ticket->status == 'Resolved') {{ $resourceInfo->ticket->status }} @elseif($resourceInfo->ticket->status == 'Pending') {{ $resourceInfo->ticket->status }} @elseif($resourceInfo->ticket->status == 'Closed') {{ $resourceInfo->ticket->status }} @elseif($resourceInfo->ticket->status == 'In Progress') {{ $resourceInfo->ticket->status }} @elseif($resourceInfo->ticket->status == 'Forwarded') {{ $resourceInfo->ticket->status }} @elseif($resourceInfo->ticket->status == 'Reassigned') {{ $resourceInfo->ticket->status }} @else {{ $resourceInfo->ticket->status }} @endif
CATEGORIES
@foreach($ticketAction->categories as $category)

{{$category->categoryLevel->label}}

@endforeach
TICKET INFO

Department

Priority

Country

Language

@foreach(json_decode($resourceInfo->ticket->ticketFiled->fields) as $field => $value) @if($value != "")

{{Str::ucfirst(str_replace('-', ' ',$field))}}

@endif @endforeach
TICKET CATEGORIES HISTORY

@foreach($resourceInfo->ticket->ticketActions as $action) @endforeach

@foreach($resourceInfo->ticket->ticketActions as $action)
{{$action->created_at}}

User

Department

@forelse($action->categories as $category)

{{$category->categoryLevel->label}}

@empty
No Categories Here
@endforelse @if($action->fields != null && $action->fields !=[])
@foreach(json_decode($action->fields) as $key=>$value)

{{$key}}

@endforeach @endif
@endforeach
@if(!empty($resourceInfo->ticket->ticketFiles) && $resourceInfo->ticket->ticketFiles != null)
TICKET FILES
@foreach($resourceInfo->ticket->ticketFiles as $file)
@if($file->type == 'jpg' || $file->type == 'png' || $file->type == 'jpeg' || $file->type == 'gif') @elseif($file->type == 'pdf') @elseif($file->type == 'docx') @elseif($file->type == 'xlsx') @elseif($file->type == 'mp4') @elseif($file->type == 'msg') @else @endif
@endforeach
@endif @endif