@if($lopeType) @forelse($getTickets as $xx) @foreach($xx as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $agent_name = null; //Total Data $totalInAccepted = 0; $totalOutAccepted = 0; $totalInNotAccepted = 0; $totalOutNotAccepted = 0; $totalInInvite = 0; $totalOutInvite = 0; $maxInInvite = 0; $maxOutInvite = 0; $totalInHandle = 0; $totalOutHandle = 0; $totalInEngage = 0; $totalInHold = 0; $totalInWrapp = 0; $totalOutEngage = 0; $totalOutHold = 0; $totalOutWrapp = 0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->user_id; $agent_name = $data->user ? $data->user->first_name : '-'; if ($split == 3600) { $day_from = $data->created_at->format('M-d | HA'); }else { $day_from = $data->created_at->format('M-d'); } @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; if ($data->result == "answered" && $data->direction == "inbound") {$totalInAccepted++;} elseif($data->result == "answered" && $data->direction == "outbound"){$totalOutAccepted++;} if ($data->result != "answered" && $data->direction == "inbound") {$totalInNotAccepted++;} elseif($data->result != "answered" && $data->direction == "outbound"){$totalOutNotAccepted++;} $data->direction == "inbound" ? $totalInInvite+=$data->ringTime : $totalOutInvite+=$data->ringTime; $data->direction == "inbound" ? $totalInHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime) : $totalOutHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime); $data->ringTime > $maxInInvite ? $maxInInvite = $data->ringTime : $maxInInvite = $maxInInvite; $data->ringTime > $maxOutInvite ? $maxOutInvite = $data->ringTime : $maxOutInvite = $maxOutInvite; $data->direction == "inbound" ? $totalInEngage += $data->talkTime :$totalOutEngage += $data->talkTime; $data->direction == "inbound" ? $totalInHold += $data->holdTime :$totalOutHold += $data->holdTime; $data->direction == "inbound" ? $totalInWrapp += $data->wrapUpTime :$totalOutWrapp += $data->wrapUpTime; @endphp @endforeach @if($recordInCounter) @endif @if($recordOutCounter) @endif @empty @endforelse @endforeach @else @forelse($getTickets as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $agent_name = null; //Total Data $totalInAccepted = 0; $totalOutAccepted = 0; $totalInNotAccepted = 0; $totalOutNotAccepted = 0; $totalInInvite = 0; $totalOutInvite = 0; $maxInInvite = 0; $maxOutInvite = 0; $totalInHandle = 0; $totalOutHandle = 0; $totalInEngage = 0; $totalInHold = 0; $totalInWrapp = 0; $totalOutEngage = 0; $totalOutHold = 0; $totalOutWrapp = 0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->user_id; $agent_name = $data->user ? $data->user->first_name : '-'; $day_from = $data->created_at->format('M-d'); @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; if ($data->result == "answered" && $data->direction == "inbound") {$totalInAccepted++;} elseif($data->result == "answered" && $data->direction == "outbound"){$totalOutAccepted++;} if ($data->result != "answered" && $data->direction == "inbound") {$totalInNotAccepted++;} elseif($data->result != "answered" && $data->direction == "outbound"){$totalOutNotAccepted++;} $data->direction == "inbound" ? $totalInInvite+=$data->ringTime : $totalOutInvite+=$data->ringTime; $data->direction == "inbound" ? $totalInHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime) : $totalOutHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime); $data->ringTime > $maxInInvite ? $maxInInvite = $data->ringTime : $maxInInvite = $maxInInvite; $data->ringTime > $maxOutInvite ? $maxOutInvite = $data->ringTime : $maxOutInvite = $maxOutInvite; $data->direction == "inbound" ? $totalInEngage += $data->talkTime :$totalOutEngage += $data->talkTime; $data->direction == "inbound" ? $totalInHold += $data->holdTime :$totalOutHold += $data->holdTime; $data->direction == "inbound" ? $totalInWrapp += $data->wrapUpTime :$totalOutWrapp += $data->wrapUpTime; @endphp @endforeach @if($recordInCounter) @endif @if($recordOutCounter) @endif @empty @endforelse @endif

Agent	Interaction	Day	Offered	Accepted	Not Accepted	Rejected	Handle Time	AVG Handle Time	Invite Time	Max Invite	Avg Invite Time	Total Time			Avg Time
												Engage	Hold	Wrap	Engage	Hold	Wrap
{{ $agent_name }}	Inbound	{{$day_from .' | '. $day_to }}	{{$recordInCounter}}	{{$totalInAccepted}}	{{$totalInNotAccepted}}	{{$totalInNotAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + $totalInHandle) }}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInHandle != 0 ? (int) ($totalInHandle/$totalInAccepted) : 0)) }}	{{ date('H:i:s', strtotime('00:00:00') + $totalInInvite) }}	{{date('H:i:s', strtotime('00:00:00') +$maxInInvite)}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInInvite != 0 ? (int) ($totalInInvite/$recordInCounter) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalInEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? (int) ($totalInEngage/$recordInCounter) :0)) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? (int) ($totalInHold/$recordInCounter) :0 )) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? (int) ($totalInWrapp/$recordInCounter) :0 )) }}
{{ $agent_name }}	Outbound	{{$day_from .' | '. $day_to }}	{{$recordOutCounter}}	{{$totalOutAccepted}}	{{$totalOutNotAccepted}}	{{$totalOutNotAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + $totalOutHandle) }}	{{ date('H:i:s', strtotime('00:00:00') + ($totalOutHandle != 0 ? (int) ($totalOutHandle/$totalOutAccepted) : 0)) }}	{{ date('H:i:s', strtotime('00:00:00') + $totalOutInvite) }}	{{date('H:i:s', strtotime('00:00:00') +$maxOutInvite)}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalOutInvite != 0 ? (int) ($totalOutInvite/$recordOutCounter) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalOutEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalOutHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalOutWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($recordOutCounter != 0 ? (int) ($totalOutEngage/$recordOutCounter) :0)) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordOutCounter != 0 ? (int) ($totalOutHold/$recordOutCounter) :0 )) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordOutCounter != 0 ? (int) ($totalOutWrapp/$recordOutCounter) :0 )) }}
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{{ $agent_name }}	Inbound	{{$day_from .' | '. $day_to }}	{{$recordInCounter}}	{{$totalInAccepted}}	{{$totalInNotAccepted}}	{{$totalInNotAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + $totalInHandle) }}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInHandle != 0 ? (int) ($totalInHandle/$totalInAccepted) : 0)) }}	{{ date('H:i:s', strtotime('00:00:00') + $totalInInvite) }}	{{date('H:i:s', strtotime('00:00:00') +$maxInInvite)}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInInvite != 0 ? (int) ($totalInInvite/$recordInCounter) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalInEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInEngage/$recordInCounter) :0)) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInHold/$recordInCounter) :0 )) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInWrapp/$recordInCounter) :0 )) }}
{{ $agent_name }}	Outbound	{{$day_from .' | '. $day_to }}	{{$recordOutCounter}}	{{$totalOutAccepted}}	{{$totalOutNotAccepted}}	{{$totalOutNotAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + $totalOutHandle) }}	{{ date('H:i:s', strtotime('00:00:00') + ($totalOutHandle != 0 ? (int) ($totalOutHandle/$totalOutAccepted) : 0)) }}	{{ date('H:i:s', strtotime('00:00:00') + $totalOutInvite) }}	{{date('H:i:s', strtotime('00:00:00') +$maxOutInvite)}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalOutInvite != 0 ? (int) ($totalOutInvite/$recordOutCounter) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalOutEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalOutHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalOutWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($recordOutCounter != 0 ? ($totalOutEngage/$recordOutCounter) :0)) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordOutCounter != 0 ? ($totalOutHold/$recordOutCounter) :0 )) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordOutCounter != 0 ? ($totalOutWrapp/$recordOutCounter) :0 )) }}
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@if($lopeType) @forelse($getTickets as $xx) @foreach($xx as $xs) @forelse($xs as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $queue_name = null; $agent_name = null; //Total Data $totalInAccepted = 0; $totalOutAccepted = 0; $totalInNotAccepted = 0; $totalOutNotAccepted = 0; $totalInInvite = 0; $totalOutInvite = 0; $maxInInvite = 0; $maxOutInvite = 0; $totalInHandle = 0; $totalOutHandle = 0; $totalInEngage = 0; $totalInHold = 0; $totalInWrapp = 0; $totalOutEngage = 0; $totalOutHold = 0; $totalOutWrapp = 0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->user_id; $queue_name = $data->queue_name; $agent_name = $data->user ? $data->user->first_name : '-'; if ($split == 3600) { $day_from = $data->created_at->format('M-d | HA'); }else { $day_from = $data->created_at->format('M-d'); } @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; if ($data->result == "answered" && $data->direction == "inbound") {$totalInAccepted++;} elseif($data->result == "answered" && $data->direction == "outbound"){$totalOutAccepted++;} if ($data->result != "answered" && $data->direction == "inbound") {$totalInNotAccepted++;} elseif($data->result != "answered" && $data->direction == "outbound"){$totalOutNotAccepted++;} $data->direction == "inbound" ? $totalInInvite+=$data->ringTime : $totalOutInvite+=$data->ringTime; $data->direction == "inbound" ? $totalInHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime) : $totalOutHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime); $data->ringTime > $maxInInvite ? $maxInInvite = $data->ringTime : $maxInInvite = $maxInInvite; $data->ringTime > $maxOutInvite ? $maxOutInvite = $data->ringTime : $maxOutInvite = $maxOutInvite; $data->direction == "inbound" ? $totalInEngage += $data->talkTime :$totalOutEngage += $data->talkTime; $data->direction == "inbound" ? $totalInHold += $data->holdTime :$totalOutHold += $data->holdTime; $data->direction == "inbound" ? $totalInWrapp += $data->wrapUpTime :$totalOutWrapp += $data->wrapUpTime; @endphp @endforeach @if($recordInCounter) @endif @empty @endforelse @endforeach @empty @endforelse @else @forelse($getTickets as $sx) @foreach($sx as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $queue_name = null; $agent_name = null; //Total Data $totalInAccepted = 0; $totalOutAccepted = 0; $totalInNotAccepted = 0; $totalOutNotAccepted = 0; $totalInInvite = 0; $totalOutInvite = 0; $maxInInvite = 0; $maxOutInvite = 0; $totalInHandle = 0; $totalOutHandle = 0; $totalInEngage = 0; $totalInHold = 0; $totalInWrapp = 0; $totalOutEngage = 0; $totalOutHold = 0; $totalOutWrapp = 0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->user_id; $queue_name = $data->queue_name; $agent_name = $data->user ? $data->user->first_name : '-'; $day_from = $data->created_at->format('M-d'); @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; if ($data->result == "answered" && $data->direction == "inbound") {$totalInAccepted++;} elseif($data->result == "answered" && $data->direction == "outbound"){$totalOutAccepted++;} if ($data->result != "answered" && $data->direction == "inbound") {$totalInNotAccepted++;} elseif($data->result != "answered" && $data->direction == "outbound"){$totalOutNotAccepted++;} $data->direction == "inbound" ? $totalInInvite+=$data->ringTime : $totalOutInvite+=$data->ringTime; $data->direction == "inbound" ? $totalInHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime) : $totalOutHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime); $data->ringTime > $maxInInvite ? $maxInInvite = $data->ringTime : $maxInInvite = $maxInInvite; $data->ringTime > $maxOutInvite ? $maxOutInvite = $data->ringTime : $maxOutInvite = $maxOutInvite; $data->direction == "inbound" ? $totalInEngage += $data->talkTime :$totalOutEngage += $data->talkTime; $data->direction == "inbound" ? $totalInHold += $data->holdTime :$totalOutHold += $data->holdTime; $data->direction == "inbound" ? $totalInWrapp += $data->wrapUpTime :$totalOutWrapp += $data->wrapUpTime; @endphp @endforeach @if($recordInCounter) @endif @endforeach @empty @endforelse @endif

Queue	Agent	Day	Offered	Accepted	AVG Handle Time	Total Time			Avg Time
						Engage	Hold	Wrap	Engage	Hold	Wrap
{{ $queue_name }}	{{ $agent_name }}	{{$day_from .' | '. $day_to }}	{{$recordInCounter}}	{{$totalInAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInHandle != 0 ? (int) ($totalInHandle/$totalInAccepted) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalInEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInEngage/$recordInCounter) :0)) ; }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInHold/$recordInCounter) :0 )) ; }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInWrapp/$recordInCounter) :0 )) ; }}
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{{ $queue_name }}	{{ $agent_name }}	{{$day_from .' | '. $day_to }}	{{$recordInCounter}}	{{$totalInAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInHandle != 0 ? (int) ($totalInHandle/$totalInAccepted) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalInEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInEngage/$recordInCounter) :0)) ; }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInHold/$recordInCounter) :0 )) ; }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInWrapp/$recordInCounter) :0 )) ; }}
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@forelse($getTickets as $xx) @empty @endforelse

Agent	Agent ID	Connected	Interaction Type	Dialed Number	Start Time	Engage Duration	ACW Duration	hold Duration
									{{ $xx->user_id }}	{{ $xx->user ? $xx->user->first_name : '-'; }}	{{ $xx->callerIDName }}	Outbound	{{ $xx->didCalled }}	{{ $xx->startedAt }}	{{ $xx->talkTime }}	{{ $xx->wrapUpTime }}	{{ $xx->holdTime }}
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@if($lopeType) @forelse($getTickets as $xx) @foreach($xx as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $agent_name = null; //Total Data $totalInAccepted = 0; $totalOutAccepted = 0; $t1 =0; $t2 =0; $t3 =0; $t4 =0; $t5 =0; $t6 =0; $t7 =0; $t8 =0; $t9 =0; $t10 =0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->queue_name; $agent_name = $data->user ? $data->user->first_name : '-'; if ($split == 3600) { $day_from = $data->created_at->format('M-d | HA'); }else { $day_from = $data->created_at->format('M-d'); } @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; $timeData = (int) $data->ringTime ; if($timeData >0 && $timeData <= 5) $t1++; if($timeData >5 && $timeData <= 15) $t2++; if($timeData >15 && $timeData <= 30) $t3++; if($timeData >30 && $timeData <= 45) $t4++; if($timeData >45 && $timeData<= 60) $t5++; if($timeData >60 && $timeData<= 90) $t6++; if($timeData >90 && $timeData<= 120) $t7++; if($timeData >120 && $timeData <= 180) $t8++; if($timeData >180 && $timeData<= 240) $t9++; if($timeData >240) $t10++; @endphp @endforeach @if($recordInCounter) @endif @empty @endforelse @endforeach @else @forelse($getTickets as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $agent_name = null; $t1 =0; $t2 =0; $t3 =0; $t4 =0; $t5 =0; $t6 =0; $t7 =0; $t8 =0; $t9 =0; $t10 =0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->queue_name; $agent_name = $data->user ? $data->user->first_name : '-'; $day_from = $data->created_at->format('M-d'); @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; $timeData = $data->ringTime ; if($timeData >0 && $timeData <= 5) $t1++; if($timeData >5 && $timeData <= 15) $t2++; if($timeData >15 && $timeData <= 30) $t3++; if($timeData >30 && $timeData <= 45) $t4++; if($timeData >45 && $timeData<= 60) $t5++; if($timeData >60 && $timeData<= 90) $t6++; if($timeData >90 && $timeData<= 120) $t7++; if($timeData >120 && $timeData <= 180) $t8++; if($timeData >180 && $timeData<= 240) $t9++; if($timeData >240) $t10++; @endphp @endforeach {{-- {{$t3}}--}} @if($recordInCounter) @endif @empty @endforelse @endif

Time Range (secs)			1 | From 0 To 5		2 | From 5 To 15		3 | From 15 To 30		4 | From 30 To 45		5 | From 45 To 60		6 | From 60 To 90		7 | From 90 To 120		8 | From 120 To 180		9 | From 180 To 240		10 | From 240 or Greater
Agent	Interaction	Date	Accepted Agnet St										% Accepted Agnet St
			1	2	3	4	5	6	7	8	9	10	1	2	3	4	5	6	7	8	9	10
{{ $agent_name }}	Inbound	{{$day_from .' | '. $day_to }}	{{$t1}}	{{$t2}}	{{$t3}}	{{$t4}}	{{$t5}}	{{$t6}}	{{$t7}}	{{$t8}}	{{$t9}}	{{$t10}}	{{$recordInCounter != 0 ? $t1/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t2/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t3/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t4/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t5/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t6/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t7/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t8/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t9/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t10/$recordInCounter : 0}}
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{{ $agent_name }}	Inbound	{{$day_from .' | '. $day_to }}	{{$t1}}	{{$t2}}	{{$t3}}	{{$t4}}	{{$t5}}	{{$t6}}	{{$t7}}	{{$t8}}	{{$t9}}	{{$t10}}	{{$recordInCounter != 0 ? $t1/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t2/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t3/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t4/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t5/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t6/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t7/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t8/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t9/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t10/$recordInCounter : 0}}
There is no data found

@if($lopeType) @forelse($getTickets as $xx) @foreach($xx as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $agent_name = null; //Total Data $totalInAccepted = 0; $totalOutAccepted = 0; $t1 =0; $t2 =0; $t3 =0; $t4 =0; $t5 =0; $t6 =0; $t7 =0; $t8 =0; $t9 =0; $t10 =0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->queue_name; $agent_name = $data->queue_name ? $data->queue_name : '-'; if ($split == 3600) { $day_from = $data->created_at->format('M-d | HA'); }else { $day_from = $data->created_at->format('M-d'); } @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; $timeData = (int) $data->queueWaitTime + (int) $data->ringTime ; $timeData = (int) $data->queueWaitTime + (int) $data->ringTime ; if($timeData >0 && $timeData <= 5) $t1++; if($timeData >5 && $timeData <= 15) $t2++; if($timeData >15 && $timeData <= 30) $t3++; if($timeData >30 && $timeData <= 45) $t4++; if($timeData >45 && $timeData<= 60) $t5++; if($timeData >60 && $timeData<= 90) $t6++; if($timeData >90 && $timeData<= 120) $t7++; if($timeData >120 && $timeData <= 180) $t8++; if($timeData >180 && $timeData<= 240) $t9++; if($timeData >240) $t10++; @endphp @endforeach @if($recordInCounter) @endif @empty @endforelse @endforeach @else @forelse($getTickets as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $agent_name = null; $t1 =0; $t2 =0; $t3 =0; $t4 =0; $t5 =0; $t6 =0; $t7 =0; $t8 =0; $t9 =0; $t10 =0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->queue_name; $agent_name = $data->queue_name ? $data->queue_name : '-'; $day_from = $data->created_at->format('M-d'); @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; $timeData = (int) $data->queueWaitTime + (int) $data->ringTime ; if($timeData >0 && $timeData <= 5) $t1++; if($timeData >5 && $timeData <= 15) $t2++; if($timeData >15 && $timeData <= 30) $t3++; if($timeData >30 && $timeData <= 45) $t4++; if($timeData >45 && $timeData<= 60) $t5++; if($timeData >60 && $timeData<= 90) $t6++; if($timeData >90 && $timeData<= 120) $t7++; if($timeData >120 && $timeData <= 180) $t8++; if($timeData >180 && $timeData<= 240) $t9++; if($timeData >240) $t10++; @endphp @endforeach {{-- {{$t3}}--}} @if($recordInCounter) @endif @empty @endforelse @endif

Time Range (secs)			1 | From 0 To 5		2 | From 5 To 15		3 | From 15 To 30		4 | From 30 To 45		5 | From 45 To 60		6 | From 60 To 90		7 | From 90 To 120		8 | From 120 To 180		9 | From 180 To 240		10 | From 240 or Greater
Queue	Interaction	Date	Abandon Agnet St										% Abandon Agnet St
			1	2	3	4	5	6	7	8	9	10	1	2	3	4	5	6	7	8	9	10
{{ $agent_name }}	Inbound	{{$day_from .' | '. $day_to }}	{{$t1}}	{{$t2}}	{{$t3}}	{{$t4}}	{{$t5}}	{{$t6}}	{{$t7}}	{{$t8}}	{{$t9}}	{{$t10}}	{{$recordInCounter != 0 ? $t1/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t2/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t3/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t4/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t5/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t6/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t7/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t8/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t9/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t10/$recordInCounter : 0}}
There is no data found
{{ $agent_name }}	Inbound	{{$day_from .' | '. $day_to }}	{{$t1}}	{{$t2}}	{{$t3}}	{{$t4}}	{{$t5}}	{{$t6}}	{{$t7}}	{{$t8}}	{{$t9}}	{{$t10}}	{{$recordInCounter != 0 ? $t1/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t2/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t3/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t4/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t5/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t6/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t7/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t8/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t9/$recordInCounter : 0}}	{{$recordInCounter != 0 ? $t10/$recordInCounter : 0}}
There is no data found

@if($lopeType) @forelse($getTickets as $xx) @foreach($xx as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $queue_name = null; //Total Data $totalInAccepted = 0; $totalOutAccepted = 0; $totalInNotAccepted = 0; $totalOutNotAccepted = 0; $totalInInvite = 0; $totalOutInvite = 0; $maxInInvite = 0; $maxOutInvite = 0; $totalInHandle = 0; $totalOutHandle = 0; $totalInEngage = 0; $totalInHold = 0; $totalInWrapp = 0; $totalOutEngage = 0; $totalOutHold = 0; $totalOutWrapp = 0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->user_id; $queue_name = $data->queue_name; if ($split == 3600) { $day_from = $data->created_at->format('M-d | HA'); }else { $day_from = $data->created_at->format('M-d'); } @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; if ($data->result == "answered" && $data->direction == "inbound") {$totalInAccepted++;} elseif($data->result == "answered" && $data->direction == "outbound"){$totalOutAccepted++;} if ($data->result != "answered" && $data->direction == "inbound") {$totalInNotAccepted++;} elseif($data->result != "answered" && $data->direction == "outbound"){$totalOutNotAccepted++;} $data->direction == "inbound" ? $totalInInvite+=$data->ringTime : $totalOutInvite+=$data->ringTime; $data->direction == "inbound" ? $totalInHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime) : $totalOutHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime); $data->ringTime > $maxInInvite ? $maxInInvite = $data->ringTime : $maxInInvite = $maxInInvite; $data->ringTime > $maxOutInvite ? $maxOutInvite = $data->ringTime : $maxOutInvite = $maxOutInvite; $data->direction == "inbound" ? $totalInEngage += $data->talkTime :$totalOutEngage += $data->talkTime; $data->direction == "inbound" ? $totalInHold += $data->holdTime :$totalOutHold += $data->holdTime; $data->direction == "inbound" ? $totalInWrapp += $data->wrapUpTime :$totalOutWrapp += $data->wrapUpTime; @endphp @endforeach @if($recordInCounter) @endif @empty @endforelse @endforeach @else @forelse($getTickets as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $queue_name = null; //Total Data $totalInAccepted = 0; $totalOutAccepted = 0; $totalInNotAccepted = 0; $totalOutNotAccepted = 0; $totalInInvite = 0; $totalOutInvite = 0; $maxInInvite = 0; $maxOutInvite = 0; $totalInHandle = 0; $totalOutHandle = 0; $totalInEngage = 0; $totalInHold = 0; $totalInWrapp = 0; $totalOutEngage = 0; $totalOutHold = 0; $totalOutWrapp = 0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->user_id; $queue_name = $data->queue_name; $day_from = $data->created_at->format('M-d'); @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; if ($data->result == "answered" && $data->direction == "inbound") {$totalInAccepted++;} elseif($data->result == "answered" && $data->direction == "outbound"){$totalOutAccepted++;} if ($data->result != "answered" && $data->direction == "inbound") {$totalInNotAccepted++;} elseif($data->result != "answered" && $data->direction == "outbound"){$totalOutNotAccepted++;} $data->direction == "inbound" ? $totalInInvite+=$data->ringTime : $totalOutInvite+=$data->ringTime; $data->direction == "inbound" ? $totalInHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime) : $totalOutHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime); $data->ringTime > $maxInInvite ? $maxInInvite = $data->ringTime : $maxInInvite = $maxInInvite; $data->ringTime > $maxOutInvite ? $maxOutInvite = $data->ringTime : $maxOutInvite = $maxOutInvite; $data->direction == "inbound" ? $totalInEngage += $data->talkTime :$totalOutEngage += $data->talkTime; $data->direction == "inbound" ? $totalInHold += $data->holdTime :$totalOutHold += $data->holdTime; $data->direction == "inbound" ? $totalInWrapp += $data->wrapUpTime :$totalOutWrapp += $data->wrapUpTime; @endphp @endforeach @if($recordInCounter) @endif @empty @endforelse @endif

Queue	Interaction	Day	Offered	Accepted	Not Accepted	Rejected	Handle Time	AVG Handle Time	Invite Time	Max Invite	Avg Invite Time	Total Time			Avg Time
												Engage	Hold	Wrap	Engage	Hold	Wrap
{{ $queue_name }}	Inbound	{{$day_from .' | '. $day_to }}	{{$recordInCounter}}	{{$totalInAccepted}}	{{$totalInNotAccepted}}	{{$totalInNotAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + $totalInHandle) }}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInHandle != 0 ? (int) ($totalInHandle/$totalInAccepted) : 0)) }}	{{ date('H:i:s', strtotime('00:00:00') + $totalInInvite) }}	{{date('H:i:s', strtotime('00:00:00') +$maxInInvite)}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInInvite != 0 ? (int) ($totalInInvite/$recordInCounter) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalInEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInEngage/$recordInCounter) :0)) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInHold/$recordInCounter) :0 )) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInWrapp/$recordInCounter) :0 )) }}
There is no data found
{{ $queue_name }}	Inbound	{{$day_from .' | '. $day_to }}	{{$recordInCounter}}	{{$totalInAccepted}}	{{$totalInNotAccepted}}	{{$totalInNotAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + $totalInHandle) }}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInHandle != 0 ? (int) ($totalInHandle/$totalInAccepted) : 0)) }}	{{ date('H:i:s', strtotime('00:00:00') + $totalInInvite) }}	{{date('H:i:s', strtotime('00:00:00') +$maxInInvite)}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInInvite != 0 ? (int) ($totalInInvite/$recordInCounter) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalInEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInEngage/$recordInCounter) :0)) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInHold/$recordInCounter) :0 )) }}	{{date('H:i:s', strtotime('00:00:00') + ($recordInCounter != 0 ? ($totalInWrapp/$recordInCounter) :0 )) }}
There is no data found

@if($lopeType) @forelse($getTickets as $xx) @foreach($xx as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $agent_name = null; //Total Data $totalInAccepted = 0; $totalOutAccepted = 0; $totalInNotAccepted = 0; $totalOutNotAccepted = 0; $totalInInvite = 0; $totalOutInvite = 0; $maxInInvite = 0; $maxOutInvite = 0; $totalInHandle = 0; $totalOutHandle = 0; $totalInEngage = 0; $totalInHold = 0; $totalInWrapp = 0; $totalOutEngage = 0; $totalOutHold = 0; $totalOutWrapp = 0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->user_id; $agent_name = $data->user ? $data->user->first_name : '-'; if ($split == 3600) { $day_from = $data->created_at->format('M-d | HA'); }else { $day_from = $data->created_at->format('M-d'); } @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; if ($data->result == "answered" && $data->direction == "inbound") {$totalInAccepted++;} elseif($data->result == "answered" && $data->direction == "outbound"){$totalOutAccepted++;} if ($data->result != "answered" && $data->direction == "inbound") {$totalInNotAccepted++;} elseif($data->result != "answered" && $data->direction == "outbound"){$totalOutNotAccepted++;} $data->direction == "inbound" ? $totalInInvite+=$data->ringTime : $totalOutInvite+=$data->ringTime; $data->direction == "inbound" ? $totalInHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime) : $totalOutHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime); $data->ringTime > $maxInInvite ? $maxInInvite = $data->ringTime : $maxInInvite = $maxInInvite; $data->ringTime > $maxOutInvite ? $maxOutInvite = $data->ringTime : $maxOutInvite = $maxOutInvite; $data->direction == "inbound" ? $totalInEngage += $data->talkTime :$totalOutEngage += $data->talkTime; $data->direction == "inbound" ? $totalInHold += $data->holdTime :$totalOutHold += $data->holdTime; $data->direction == "inbound" ? $totalInWrapp += $data->wrapUpTime :$totalOutWrapp += $data->wrapUpTime; @endphp @endforeach @if($recordInCounter) @endif @if($recordOutCounter) @endif @empty @endforelse @endforeach @else @forelse($getTickets as $x) @php // To Print Row $recordInCounter = 0; $recordOutCounter = 0; //Fixed Data $agent_id = null; $agent_name = null; //Total Data $totalInAccepted = 0; $totalOutAccepted = 0; $totalInNotAccepted = 0; $totalOutNotAccepted = 0; $totalInInvite = 0; $totalOutInvite = 0; $maxInInvite = 0; $maxOutInvite = 0; $totalInHandle = 0; $totalOutHandle = 0; $totalInEngage = 0; $totalInHold = 0; $totalInWrapp = 0; $totalOutEngage = 0; $totalOutHold = 0; $totalOutWrapp = 0; @endphp @foreach ($x as $data) @if($loop->first) @php $agent_id = $data->user_id; $agent_name = $data->user ? $data->user->first_name : '-'; $day_from = $data->created_at->format('M-d'); @endphp @endif @if ($loop->last) @php $day_to = $data->created_at->format('M-d'); @endphp @endif @php $data->direction == "inbound" ? $recordInCounter++ : $recordOutCounter++; if ($data->result == "answered" && $data->direction == "inbound") {$totalInAccepted++;} elseif($data->result == "answered" && $data->direction == "outbound"){$totalOutAccepted++;} if ($data->result != "answered" && $data->direction == "inbound") {$totalInNotAccepted++;} elseif($data->result != "answered" && $data->direction == "outbound"){$totalOutNotAccepted++;} $data->direction == "inbound" ? $totalInInvite+=$data->ringTime : $totalOutInvite+=$data->ringTime; $data->direction == "inbound" ? $totalInHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime) : $totalOutHandle+=($data->talkTime+$data->holdTime+$data->wrapUpTime); $data->ringTime > $maxInInvite ? $maxInInvite = $data->ringTime : $maxInInvite = $maxInInvite; $data->ringTime > $maxOutInvite ? $maxOutInvite = $data->ringTime : $maxOutInvite = $maxOutInvite; $data->direction == "inbound" ? $totalInEngage += $data->talkTime :$totalOutEngage += $data->talkTime; $data->direction == "inbound" ? $totalInHold += $data->holdTime :$totalOutHold += $data->holdTime; $data->direction == "inbound" ? $totalInWrapp += $data->wrapUpTime :$totalOutWrapp += $data->wrapUpTime; @endphp @endforeach @if($recordInCounter) @endif @if($recordOutCounter) @endif @empty @endforelse @endif

Agent	Interaction	Day	Offered	Accepted	Not Accepted	Rejected	Handle Time	AVG Handle Time	Invite Time	Max Invite	Avg Invite Time	Total Time			Total Time
												Engage	Hold	Wrap	Engage	Hold	Wrap
{{ $agent_name }}	Inbound	{{$day_from .' | '. $day_to }}	{{$recordInCounter}}	{{$totalInAccepted}}	{{$totalInNotAccepted}}	{{$totalInNotAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + $totalInHandle) }}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInHandle != 0 ? (int) ($totalInHandle/$totalInAccepted) : 0)) }}	{{ date('H:i:s', strtotime('00:00:00') + $totalInInvite) }}	{{date('H:i:s', strtotime('00:00:00') +$maxInInvite)}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInInvite != 0 ? (int) ($totalInInvite/$recordInCounter) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalInEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($totalInNotAccepted != 0 ? ($totalInEngage/$recordInCounter) :0)) ; }}	{{date('H:i:s', strtotime('00:00:00') + ($totalInNotAccepted != 0 ? ($totalInHold/$recordInCounter) :0 )) ; }}	{{date('H:i:s', strtotime('00:00:00') + ($totalInNotAccepted != 0 ? ($totalInWrapp/$recordInCounter) :0 )) ; }}
{{ $agent_name }}	Outbound	{{$day_from .' | '. $day_to }}	{{$recordOutCounter}}	{{$totalOutAccepted}}	{{$totalOutNotAccepted}}	{{$totalOutNotAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + $totalOutHandle) }}	{{ date('H:i:s', strtotime('00:00:00') + ($totalOutHandle != 0 ? (int) ($totalOutHandle/$totalOutAccepted) : 0)) }}	{{ date('H:i:s', strtotime('00:00:00') + $totalOutInvite) }}	{{date('H:i:s', strtotime('00:00:00') +$maxOutInvite)}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalOutInvite != 0 ? (int) ($totalOutInvite/$recordOutCounter) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalOutEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalOutHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalOutWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($totalOutNotAccepted != 0 ? ($totalOutEngage/$recordOutCounter) :0)) }}	{{date('H:i:s', strtotime('00:00:00') + ($totalOutNotAccepted != 0 ? ($totalOutHold/$recordOutCounter) :0 )) }}	{{date('H:i:s', strtotime('00:00:00') + ($totalOutNotAccepted != 0 ? ($totalOutWrapp/$recordOutCounter) :0 )) }}
There is no data found
{{ $agent_name }}	Inbound	{{$day_from .' | '. $day_to }}	{{$recordInCounter}}	{{$totalInAccepted}}	{{$totalInNotAccepted}}	{{$totalInNotAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + $totalInHandle) }}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInHandle != 0 ? (int) ($totalInHandle/$totalInAccepted) : 0)) }}	{{ date('H:i:s', strtotime('00:00:00') + $totalInInvite) }}	{{date('H:i:s', strtotime('00:00:00') +$maxInInvite)}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalInInvite != 0 ? (int) ($totalInInvite/$recordInCounter) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalInEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalInWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($totalInNotAccepted != 0 ? ($totalInEngage/$recordInCounter) :0)) ; }}	{{date('H:i:s', strtotime('00:00:00') + ($totalInNotAccepted != 0 ? ($totalInHold/$recordInCounter) :0 )) ; }}	{{date('H:i:s', strtotime('00:00:00') + ($totalInNotAccepted != 0 ? ($totalInWrapp/$recordInCounter) :0 )) ; }}
{{ $agent_name }}	Outbound	{{$day_from .' | '. $day_to }}	{{$recordOutCounter}}	{{$totalOutAccepted}}	{{$totalOutNotAccepted}}	{{$totalOutNotAccepted}}	{{ date('H:i:s', strtotime('00:00:00') + $totalOutHandle) }}	{{ date('H:i:s', strtotime('00:00:00') + ($totalOutHandle != 0 ? (int) ($totalOutHandle/$totalOutAccepted) : 0)) }}	{{ date('H:i:s', strtotime('00:00:00') + $totalOutInvite) }}	{{date('H:i:s', strtotime('00:00:00') +$maxOutInvite)}}	{{ date('H:i:s', strtotime('00:00:00') + ($totalOutInvite != 0 ? (int) ($totalOutInvite/$recordOutCounter) : 0)) }}	{{date('H:i:s', strtotime('00:00:00') + $totalOutEngage)}}	{{date('H:i:s', strtotime('00:00:00') + $totalOutHold)}}	{{date('H:i:s', strtotime('00:00:00') + $totalOutWrapp)}}	{{date('H:i:s', strtotime('00:00:00') + ($totalOutNotAccepted != 0 ? ($totalOutEngage/$recordOutCounter) :0)) }}	{{date('H:i:s', strtotime('00:00:00') + ($totalOutNotAccepted != 0 ? ($totalOutHold/$recordOutCounter) :0 )) }}	{{date('H:i:s', strtotime('00:00:00') + ($totalOutNotAccepted != 0 ? ($totalOutWrapp/$recordOutCounter) :0 )) }}
There is no data found

@forelse($getTickets as $x) @empty @endforelse

Agent ID	Agent Name	Call ID	Record	Created At	Action
{{$x->user_id}}	{{$x->user->first_name}}	{{$x->callID}}		{{$x->created_at}}
There is no data found