Activities Tickets Chats Email Calls Notes {{-- Tasks --}}

{{ Str::upper($type) }}

@if($type == 'notes') @endif

@if($activity->count()) @forelse ($activity ?? [] as $activ)

@if($type == 'activities' || $type == 'chats' || $type == 'email')

{{-- --}} @php $channel = $activ->resourceInfo->channel; $channel = Str::lower($channel); @endphp

@switch($channel) @case('email') @break @case('phone') @break @case('Voice') @break @case('x') @break @case('instagram') @break @case('facebook') @break @case('linkedin') @break @case('youtube') @break @case('whatsapp') @break @case('snapchat') @break @case('tiktok') @break @case('google') @break @case('other') @break @default @break @endswitch

{{-- --}} #{{ $activ->resourceInfo->resource->id }}

{{ $activ->resourceInfo->created_at }}

{{ strlen($activ->resourceInfo->content) > 50 ? substr($activ->resourceInfo->content, 0, 50) . '...' : $activ->resourceInfo->content }}

{{ $activ->resourceInfo?->account_name ?? '-' }}

{{ $activ->resourceInfo->resource->user != null ? $activ->resourceInfo->resource->user->first_name : "-" }}

{{ $activ->resourceInfo?->resource->status ?? '-' }}

@if($activ->resourceInfo->channel=='Email') View @elseif($activ->resourceInfo->channel=='chat') View @elseif($activ->resourceInfo->channel=='Livechat') View @elseif($activ->resourceInfo->channel=='Whatsapp') View @else View @endif

@elseif($type == 'tickets')

{{-- --}} @php $channel = $activ->ticket->ticketInfo->channel; $channel = Str::lower($channel); @endphp

@switch($channel) @case('email') @break @case('phone') @break @case('Voice') @break @case('x') @break @case('instagram') @break @case('facebook') @break @case('linkedin') @break @case('youtube') @break @case('whatsapp') @break @case('snapchat') @break @case('tiktok') @break @case('google') @break @case('other') @break @default @break @endswitch

{{-- --}} #{{ $activ->ticket->id }}

{{ $activ->ticket->ticketInfo->created_at }}

{{ strlen($activ->ticket->ticketInfo->comment) > 50 ? substr($activ->ticket->ticketInfo->comment, 0, 50) . '...' : $activ->ticket->ticketInfo->comment }}

{{ $activ->ticket?->resource?->resourceInfo?->account_name ?? '-' }}

{{ $activ->ticket->ticketInfo->agent_id != null ? \App\Models\Tenant\User::where('id', $activ->ticket->ticketInfo->agent_id)->pluck('first_name')->first() : "-" }}

{{ $activ->ticket?->ticketInfo?->priority ?? '-' }}

View

@elseif($type == 'calls')

{{-- --}} #{{ $activ->id }}

{{ $activ->created_at }}

@if($activ->voiceReportRelation)

@else

No voice report available.

@endif

{{ $activ->direction }}

{{ $activ->user != null ? $activ->user->first_name : "-" }}

{{ $activ->result }}

@elseif($type == 'notes')

{{-- --}}

#{{ $activ->id }}

{{ $activ->created_at }}

@if(strlen($activ->note) > 40) {{ substr($activ->note, 0, 40) }} ...{{ $activ->isArabic() ? 'اقرأ المزيد' : 'Read More' }}

{{ $activ->note }}

@else {{ $activ->note }} @endif

{{ $activ->user != null ? $activ->user->first_name : "-" }}

@endif

@empty

No data found.

@endforelse

@if($activity instanceof \Illuminate\Pagination\LengthAwarePaginator || $activity instanceof \Illuminate\Pagination\Paginator) {{ $activity->links() }} @endif

@else

@endif

@if($profile->contact_profile_image)

@else

{{ substr($profile->full_name, 0, 1) }}

@endif {{--

Social

--}}

@switch($social->platform) @case('email') @break @case('phone') @case('Voice') @break @case('x') @break @case('instagram') @break @case('facebook') @break @case('linkedin') @break @case('youtube') @break @case('whatsapp') @break @case('snapchat') @break @case('tiktok') @break @case('google') @break @case('other') @break @default @endswitch

{{ rand(100, 1000) }}

Followers

{{-- --}}

{{-- {{ \Illuminate\Support\Str::limit($profile->full_name, 16) }} --}} {{ $profile->full_name }}

Customer ID #{{ $profile->id }}

{{ $profile->primary_email }}

{{ $profile->primary_phone }}

Contact Insights

{{-- --}}

Customer Satisfaction

@if(isset($customerSatisfaction) && $customerSatisfaction !== null) {{ $customerSatisfaction }}% @else N/A @endif

{{-- --}}

Feedback Rating

@if(isset($customerRating) && $customerRating !== null) {{ $customerRating }}% @else N/A @endif

@forelse ($ContactInsights as $insight) @php $channel = $insight->channel; $channel = Str::lower($channel); @endphp

@switch($channel) @case('email') @break @case('phone') @break @case('voice') @break @case('x') @break @case('instagram') @break @case('facebook') @break @case('linkedin') @break @case('youtube') @break @case('whatsapp') @break @case('snapchat') @break @case('tiktok') @break @case('google') @break @case('other') @break @default @break @endswitch

Ticket received

{{ $insight->count }}

@empty {{--

No data available.

--}} @endforelse

Name * @error('full_name') {{ $message }} @enderror @if(!empty($suggestions))

{{ $suggestion->full_name }}

@endif

{{--

Name * @error('full_name') {{ $message }} @enderror

--}}

Email * @error('primary_email') {{ $message }} @enderror

Phone Number * @error('primary_phone') {{ $message }} @enderror

Customer Image @if($contact_profile_image_flag)

@else @endif @error('contact_profile_image') {{ $message }} @enderror

Add Contact Details @foreach ($contactDetails as $index => $contactDetail)

@switch($contactDetail['type']) @case('email') @break @case('phone') @break @case('x') @break @case('instagram') @break @case('facebook') @break @case('linkedin') @break @case('youtube') @break @case('whatsapp') @break @case('snapchat') @break @case('tiktok') @break @case('google') @break @case('other') @break @default @break @endswitch @error('contactDetails.' . $index . '.type') {{ $message }} @enderror @if ($contactDetail['type'] == 'other') {{-- @error('contactDetails.' . $index . '.custom_type') {{ $message }} @enderror --}} @endif {{-- @error('contactDetails.' . $index . '.value') {{ $message }} @enderror --}}

@php $hasValueError = $errors->has('contactDetails.' . $index . '.value'); $hasCustomTypeError = $errors->has('contactDetails.' . $index . '.custom_type'); @endphp @if ($hasValueError || $hasCustomTypeError) @if ($hasValueError) The contact value field is required. @endif @if ($hasValueError && $hasCustomTypeError) and @endif @if ($hasCustomTypeError) The custom platform field is required when "Other" is selected. @endif @endif

@endforeach