{{-- {{ Auth()->user()->full_name}}--}} Performance Scorecards

View the overall performance and other statistics.

@php $old = 0; $colorLimit = 1; @endphp @forelse($ranks as $rank)

counter > $rank->weekly_target ? "background: #c8ebd7 !important;" : ""}} @else {{$rankMonthly->counter > $rank->monthly_target ? "background: #c8ebd7 !important;" : ""}} @endif @if($colorLimit && $rankMonthly->counter < $rank->monthly_target) @php $colorLimit =0; @endphp {{$rankMonthly->counter < $rank->monthly_target? "": ""}} @else {{$rankMonthly->counter < $rank->monthly_target? "background: #e3e3e3 !important;opacity: .5;": ""}} @endif" >

@if($loop->index ==0)

@elseif($loop->index ===1)

@elseif($loop->index ===2)

@elseif($loop->index ===3)

@elseif($loop->index ===4)

@endif

@if($loop->index >0)

@if($filter == "Weekly") @if($rankWeekly->counter < $old) {{$rankWeekly->counter > $rank->weekly_target ? $rank->weekly_target : $old}} @else {{$rankWeekly->counter > $rank->weekly_target ? $rank->weekly_target : $rankWeekly->counter}} @endif @else @if($rankMonthly->counter < $old) {{$rankMonthly->counter > $rank->monthly_target ? $rank->monthly_target : $old}} @else {{$rankMonthly->counter > $rank->monthly_target ? $rank->monthly_target : $rankMonthly->counter}} @endif @endif / @if($filter == "Weekly") {{$rank->weekly_target}} @else {{$rank->monthly_target}} @endif points

@else

@if($filter == "Weekly") {{$rankWeekly->counter > $rank->weekly_target ? $rank->weekly_target : $rankWeekly->counter}} @else {{$rankMonthly->counter > $rank->monthly_target ? $rank->monthly_target : $rankMonthly->counter}} @endif / @if($filter == "Weekly") {{$rank->weekly_target}} @else {{$rank->monthly_target}} @endif points

@endif

@php if($filter == "Weekly") { $old = $rank->weekly_target; } else { $old = $rank->monthly_target; } @endphp @empty @endforelse

My Performance Summary

New

{{--

Target : {{$New}}

--}}

Resolved

{{--

Target : {{$Resolved}}

--}}

Closed

{{--

Target : {{$Closed}}

--}}

Escalated

{{--

Target : {{$Escalated}}

--}}

Pending

{{--

Target : {{$Pending}}

--}}

@forelse($ranks as $rank) @php $ss= 0; $dataW = $rank->weekly_target ; $dataM = $rank->monthly_target ; @endphp @empty @endforelse

Your Rank Is {{ \App\Models\Tenant\RankTarget::where('monthly_target','>=',$rankMonthly->counter)->orderBy('monthly_target','asc')->first() ? \App\Models\Tenant\RankTarget::where('monthly_target','>=',$rankMonthly->counter)->orderBy('monthly_target','desc')->first()->title : \App\Models\Tenant\RankTarget::orderBy('monthly_target','desc')->first()->title }}

{{--

#{{Auth()->user()->username}}

--}}

@if($filter == "Weekly") @php $ss = ceil(($rankWeekly->counter/$dataW)*100) @endphp @else @php $ss = ceil(($rankMonthly->counter/$dataM)*100) @endphp @endif

{{$ss}}%

Scorecards

@foreach($getPerformanceLevels as $getPerformanceLevel)

@endforeach

@if(in_array('AHT',$kpisPermissionArray))

=",$AHT)->first() ? "background: ".\App\Models\Tenant\AgentPerformanceLevel::where("target_from","<=",$AHT)->where("target_to",">=",$AHT)->first()->color." !important;" : "background: black !important;"}}" class="card" >

AHT

{{--

Target :{{$productivity}}%

--}}

@endif @if(in_array('QUALITY',$kpisPermissionArray))

=",$quality)->first() ? "background: ".\App\Models\Tenant\AgentPerformanceLevel::where("target_from","<=",$quality)->where("target_to",">=",$quality)->first()->color." !important;" : "background: black !important;"}}" class="card" >

QUALITY

{{$quality}}%

{{--

Target :{{$quality}}%

--}}

@endif @if(in_array('PRODUCTIVITY',$kpisPermissionArray))

=",$productivity)->first() ? "background: ".\App\Models\Tenant\AgentPerformanceLevel::where("target_from","<=",$productivity)->where("target_to",">=",$productivity)->first()->color." !important;" : "background: black !important;"}}" class="card" >

PRODUCTIVITY

{{$productivity}}%

{{--

Target :{{$productivity}}%

--}}

@endif @if(in_array('UTILIZATION',$kpisPermissionArray))

=",$UTILIZATION)->first() ? "background: ".\App\Models\Tenant\AgentPerformanceLevel::where("target_from","<=",$UTILIZATION)->where("target_to",">=",$UTILIZATION)->first()->color." !important;" : "background: black !important;"}}" class="card" >

UTILIZATION

{{$UTILIZATION}}%

{{--

Target :{{$c_sat}}%

--}}

@endif @if(in_array('C-SAT',$kpisPermissionArray))

=",$c_sat)->first() ? "background: ".\App\Models\Tenant\AgentPerformanceLevel::where("target_from","<=",$c_sat)->where("target_to",">=",$c_sat)->first()->color." !important;" : "background: black !important;"}}" class="card" >

C-SAT

{{$c_sat}}%

{{--

Target :{{$c_sat}}%

--}}

@endif @if(in_array('FCR',$kpisPermissionArray))

=",$FCR)->first() ? "background: ".\App\Models\Tenant\AgentPerformanceLevel::where("target_from","<=",$FCR)->where("target_to",">=",$FCR)->first()->color." !important;" : "background: black !important;"}}" class="card" >

FCR

{{$FCR}}%

{{--

Target :{{$tagging}}%

--}}

@endif @if(in_array('TAGGING',$kpisPermissionArray))

=",$tagging)->first() ? "background: ".\App\Models\Tenant\AgentPerformanceLevel::where("target_from","<=",$tagging)->where("target_to",">=",$tagging)->first()->color." !important;" : "background: black !important;"}}" class="card" >

TAGGING

{{$tagging}}%

{{--

Target :{{$tagging}}%

--}}

@endif @if(in_array('RESPONSE TIME',$kpisPermissionArray))

RESPONSE TIME

{{--

Target :{{$resources}}

--}}

@endif @if(in_array('TICKET RESOLUTION TIME',$kpisPermissionArray))

TICKET RESOLUTION TIME

{{--

Target :{{$resources}}

--}}

@endif

Ranking

@if(in_array('AHT',$kpisPermissionArray)) @endif @if(in_array('QUALITY',$kpisPermissionArray)) @endif @if(in_array('PRODUCTIVITY',$kpisPermissionArray)) @endif @if(in_array('UTILIZATION',$kpisPermissionArray)) @endif @if(in_array('C-SAT',$kpisPermissionArray)) @endif @if(in_array('FCR',$kpisPermissionArray)) @endif @if(in_array('TAGGING',$kpisPermissionArray)) @endif @if(in_array('RESPONSE TIME',$kpisPermissionArray)) @endif @if(in_array('TICKET RESOLUTION TIME',$kpisPermissionArray)) @endif @forelse($usersData as $userData) @if(in_array('AHT',$kpisPermissionArray)) @endif @if(in_array('QUALITY',$kpisPermissionArray)) @endif @if(in_array('PRODUCTIVITY',$kpisPermissionArray)) @endif @if(in_array('UTILIZATION',$kpisPermissionArray)) @endif @if(in_array('C-SAT',$kpisPermissionArray)) @endif @if(in_array('FCR',$kpisPermissionArray)) @endif @if(in_array('TAGGING',$kpisPermissionArray)) @endif @if(in_array('RESPONSE TIME',$kpisPermissionArray)) @endif @if(in_array('TICKET RESOLUTION TIME',$kpisPermissionArray)) @endif @empty @endforelse

PLACE	NAME	AHT	QUALITY	PRODUCTIVITY	UTILIZATION	C-SAT	FCR	TAGGING	RESPONSE TIME	TICKET RESOLUTION TIME	TOTAL RANKING%
{{ ordinal($loop->index +1)}}	{{$userData['full_name']}}	{{$userData['AHT']}}%	{{$userData['quality']}}%	{{$userData['productivity']}}%	{{$userData['UTILIZATION']}}%	{{$userData['c_sat']}}%	{{$userData['FCR']}}%	{{$userData['tagging']}}%	{{$userData['RESPONSE_TIME']}}%	{{$userData['TICKET_RESOLUTION_TIME']}}%	{{-- {{($userData['tagging'] + $userData['c_sat'] + $userData['quality'] +$userData['productivity']) /4}} --}} @php $total = 0; $sum = 0; if(in_array('AHT',$kpisPermissionArray)){ $total += $userData['AHT']; $sum++; } if(in_array('QUALITY',$kpisPermissionArray)){ $total += $userData['quality']; $sum++; }if(in_array('PRODUCTIVITY',$kpisPermissionArray)){ $total += $userData['productivity']; $sum++; }if(in_array('UTILIZATION',$kpisPermissionArray)){ $total += $userData['UTILIZATION']; $sum++; }if(in_array('C-SAT',$kpisPermissionArray)){ $total += $userData['c_sat']; $sum++; }if(in_array('FCR',$kpisPermissionArray)){ $total += $userData['FCR']; $sum++; }if(in_array('TAGGING',$kpisPermissionArray)){ $total += $userData['tagging']; $sum++; }if(in_array('RESPONSE TIME',$kpisPermissionArray)){ $total += $userData['RESPONSE_TIME']; $sum++; }if(in_array('TICKET RESOLUTION TIME',$kpisPermissionArray)){ $total += $userData['TICKET_RESOLUTION_TIME']; $sum++; } echo round($total / $sum); @endphp %

{{--

--}} {{--

--}} {{-- Your Progress Chart--}} {{--

--}} {{--

--}}

{{$rank->title}}

{{$New}}

Target : {{$New}}

{{$Resolved}}

Target : {{$Resolved}}

{{$Closed}}

Target : {{$Closed}}

{{$Escalated}}

Target : {{$Escalated}}

{{$Pending}}

Target : {{$Pending}}

#{{Auth()->user()->username}}

{{ Auth()->user()->full_name}}

Scorecards

AHT

{{$AHT}}

Target :{{$productivity}}%

QUALITY

{{$quality}}%

Target :{{$quality}}%

PRODUCTIVITY

{{$productivity}}%

Target :{{$productivity}}%

UTILIZATION

{{$UTILIZATION}}%

Target :{{$c_sat}}%

C-SAT

{{$c_sat}}%

Target :{{$c_sat}}%

FCR

{{$FCR}}%

Target :{{$tagging}}%

TAGGING

{{$tagging}}%

Target :{{$tagging}}%

RESPONSE TIME

{{$RESPONSE_TIME}}

Target :{{$resources}}

TICKET RESOLUTION TIME

{{$TICKET_RESOLUTION_TIME}}

Target :{{$resources}}

Ranking

--}} {{-- Your Progress Chart--}} {{--