@forelse($tickets as $ticket)
{{-- wire:click="redirectTicket({{$ticket->id}})"--}}
department_id != 0)
@if(\App\Models\Tenant\AgentLevel::where('user_id',auth()->id())->where("level",$ticket->escalation_level)->where('department_id',$ticket->department_id)->first() != null)
style="opacity: 1;cursor: pointer"
@else
{{-- style="opacity: 0.3;cursor: pointer;display: none"--}}
style="opacity: 1;cursor: pointer"
@endif
@endif
>
|
#{{ $ticket->id }}
|
 }})
{{ $ticket->ticketCustomer ? $ticket->ticketCustomer->display_name : '-' }}
|
{{$ticket->ticketActions()->where('department_id',"!=",0)->orderBy('id','desc')->first() ? $ticket->ticketActions()->where('department_id',"!=",0)->orderBy('id','desc')->first()->department ? $ticket->ticketActions()->where('department_id',"!=",0)->orderBy('id','desc')->first()->department->name : "-" : "-"}}
|
{{$ticket->escalation_level}}
|
@if ($ticket->ticketInfo->channel == 'Google')
 }})
@elseif ($ticket->ticketInfo->channel == 'Whatsapp')
 }})
@elseif ($ticket->ticketInfo->channel == 'Facebook')
 }})
@elseif ($ticket->ticketInfo->channel == 'Email')
 }})
@elseif ($ticket->ticketInfo->channel == 'Chat')
 }})
@elseif ($ticket->ticketInfo->channel == 'Voice')
 }})
@elseif ($ticket->ticketInfo->channel == 'Livechat')
@elseif ($ticket->ticketInfo->channel == 'Instagram')
 }})
@elseif ($ticket->ticketInfo->channel == 'Bot')
 }})
@elseif ($ticket->ticketInfo->channel == 'Api')
 }})
@else
@endif
{{ $ticket->ticketInfo->channel }}
|
{{ $ticket->ticketInfo->type }}
|
@if($ticket->ticketInfo->priority == 'High')
{{ $ticket->ticketInfo->priority }}
@elseif($ticket->ticketInfo->priority == 'Medium')
{{ $ticket->ticketInfo->priority }}
@elseif($ticket->ticketInfo->priority == 'Low')
{{ $ticket->ticketInfo->priority }}
@elseif($ticket->ticketInfo->priority == 'Critical')
{{ $ticket->ticketInfo->priority }}
@endif
|
@if($ticket->status == 'New')
{{ $ticket->status }}
@elseif($ticket->status == 'Reopen')
{{ $ticket->status }}
@elseif($ticket->status == 'Redirect')
{{ $ticket->status }}
@elseif($ticket->status == 'Resolved')
{{ $ticket->status }}
@elseif($ticket->status == 'Pending')
{{ $ticket->status }}
@elseif($ticket->status == 'Closed')
{{ $ticket->status }}
@elseif($ticket->status == 'In Progress')
{{ $ticket->status }}
@elseif($ticket->status == 'Forwarded')
{{ $ticket->status }}
@elseif($ticket->status == 'Reassigned')
{{ $ticket->status }}
@else
{{ $ticket->status }}
@endif
|
{!! $ticket->ticketInfo->countryFlag !!} {{ $ticket->ticketInfo->country }}
|
{{ \Illuminate\Support\Str::words($ticket->ticketInfo ? $ticket->ticketInfo->comment : '',4) }}
|
{{ $ticket->ticketInfo->created_at->format('M d h:i:A') }} |
@empty
| No Ticket Found |
@endforelse