{{-- @php function timer($seconds) { $hours = floor($seconds / 3600); $mins = floor($seconds / 60 % 60); $secs = floor($seconds % 60); $timeFormat = sprintf('%02d:%02d:%02d', $hours, $mins, $secs); return $timeFormat; } @endphp --}} @if($viewPage == 'none-voice')
{{--
--}} {{-- --}} {{--
--}}
@endif @if($viewPage == 'none-voice' || $viewPage == 'ticket')
mdo
{{ $resolved }}
Resolved
mdo
{{ $unresolved }}
Unresolved
mdo
{{ $overdue }}
Overdue
mdo
{{ $duetoday }}
Due Today
mdo
@endif
Today's Trend
as of {{Carbon\Carbon::now()/* ->toDateTimeString() */->isoFormat('LLLL')}} {{-- as of Thu 1st Dec 2022,12:33 PM --}}
mdo
Time Statistics
mdo
@if($viewPage == 'voice')
Voice

The voice dashboard displays a quick statistics about calls and percentages that illustrate the operations.

@if(!empty($voiceData))
{{-- --}}
Total Abandoned Within Threshold
{{$voiceData['totalAbandonedCallsBeforeSLAThreshold']}}
{{-- --}}
Total Answered Within Threshold
{{$voiceData['totalAnsweredCallsBeforeSLAThreshold']}}
{{-- --}}
Total Abandoned After Threshold
{{$voiceData['totalAbandonedCallsAfterSLAThreshold']}}
{{-- --}}
Total Answered After Threshold
{{$voiceData['totalAnsweredCallsAfterSLAThreshold']}}
{{-- --}}
Total Transferred Calls
{{$voiceData['totalTransferredCalls']}}
{{-- --}}
Total IVR Landed Calls
{{$voiceData['totalIVRLandedCalls']}}
{{-- --}}
Total Lost In IVR Calls
{{$voiceData['totalLostInIVRCalls']}}
{{-- --}}
Total ACD Calls
{{$voiceData['totalACDCalls']}}
{{-- --}}
Total Inbound Calls
{{$voiceData['totalInboundCalls']}}
{{-- --}}
Total Outbound Calls
{{$voiceData['totalOutboundCalls']}}
{{-- --}}
Total Outbound Answered Calls
{{$voiceData['totalOutboundAnsweredCalls']}}
{{-- --}}
Total Abandoned Calls
{{$voiceData['totalAbandonedCalls']}}
{{-- --}}
Total Hold Time
{{ timer($voiceData['totalHoldTime']) }}
{{-- --}}
Total Waiting Time In Queue
{{ timer($voiceData['totalWaitingTime']) }}
{{-- --}}
Total IVR Time
{{ timer($voiceData['totalIVRTime']) }}
{{-- --}}
Average Hold Time
{{ timer($voiceData['averageHoldTime']) }}
{{-- --}}
Total Wrap Up Time
{{ timer($voiceData['totalWrapUpTime']) }}
{{-- --}}
Average Wrap Up Time
{{ timer($voiceData['averageWrapUpTime']) }}
{{-- --}}
Total Inbound Talk Time
{{ timer($voiceData['totalInboundTalkTime']) }}
{{-- --}}
Total Outbound Talk Time
{{ timer($voiceData['totalOutboundTalkTime']) }}
{{-- --}}
Total Queue Answered Calls
{{$voiceData['totalQueueAnsweredCalls']}}
{{-- --}}
Total Queue Landed Calls
{{$voiceData['totalQueueLandedCalls']}}
{{-- --}}
Total Inbound Duration
{{ timer($voiceData['totalInboundDuration'])}}
{{-- --}}
Average Inbound Duration
{{ timer($voiceData['averageInboundDuration'])}}
{{-- --}}
Total Outbound Duration
{{ timer($voiceData['totalOutboundDuration'])}}
{{-- --}}
Average Outbound Duration
{{ timer($voiceData['averageOutboundDuration'])}}
{{-- --}}
Average Waiting Time
{{ timer($voiceData['averageWaitingTime'])}}
{{-- --}}
Average Abandon Time
{{ timer($voiceData['averageAbandonTime'])}}
{{-- --}}
Total Queue Talk Time
{{ timer($voiceData['totalQueueTalkTime'])}}
{{-- --}}
Average Queue Talk Time
{{ timer($voiceData['averageQueueTalkTime'])}}
{{-- --}}
Average Inbound Talk Time
{{ timer($voiceData['averageInboundTalkTime'])}}
{{-- --}}
Average Outbound Talk Time
{{ timer($voiceData['averageOutboundTalkTime'])}}
{{-- --}}
Average Speed Of Answer
{{ $voiceData['averageSpeedOfAnswer'] }}
{{-- --}}
PAC
{{ $voiceData['percentageAbandonedCalls']}}
{{-- --}}
SLA
{{ $voiceData['SLA']}}
@endif
@endif @if($viewPage == 'agent')
Agent

The agent dashboard displays a quick statistics about agents status.

Logged in
{{$loggedin}}
Available
{{$available}}
Not Available
{{$notAvailable}}
Logged out
{{$loggedout}}
@endif