Dear {{$user->first_name}},

We hope this email finds you well. We wanted to inform you that your support ticket with the ID {{$ticket->id}} has been escalated to you.

Ticket Details:

• Ticket ID: {{$ticket->id}}
• Status: {{$ticket->status}}

Escalation Details:

• Escalation Level: {{$user->level}}
• Escalation Department: {{$user->department->name}}

Thank you for your understanding and patience.

Best regards,